Refund policy

Cancellation & Refund Policy

At Gripino, we take pride in our work. Your satisfaction and trust are our top priority.

Case 1 — Cancellation Before Shipping

  • Contact us at support@gripino.com before your prepaid shipping label expires
  • Shipping labels are valid for 14 days from the date of issue
  • Full refund will be issued with no deductions

Case 2 — Cancellation After Shipping

  • Cancellations are accepted only before we begin work on your shoes
  • You will receive a confirmation email when we receive your shoes and start the resole process
  • Once that email is sent, cancellations are no longer accepted
  • If cancellation is accepted, a $20 shipping handling fee will be deducted from your refund
  • Your shoes will be shipped back to you at no additional charge

Quality Guarantee

  • If there is any issue with the quality of our work, contact us within 7 days of receiving your shoes
  • Send us photos of the issue at support@gripino.com and we will make it right at no additional cost
  • Upon receiving your shoes, we photograph them thoroughly before beginning any work — this ensures transparency and protects both parties in the event of a dispute

In the Event of a Serious Error

  • In the rare case that we cause significant damage to your shoes during the resole process, we will contact you immediately
  • We will offer either a full refund of your order or appropriate compensation, depending on the situation

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