Frequently Asked Questions

Ordering is simple. Choose your resole service, fill in your shoe details and shipping address during checkout, and complete payment. You can check out as a guest or create an account to track your order history.

Yes! Order 3 or more pairs at once and save 10% on your order, whether you choose Local Pickup or Shipping. It's automatically applied at checkout — no coupon code needed.

With our current 1-week turnaround, we're not offering rush orders at this time. We want to make sure every pair gets the care and attention it deserves.

Once your order is confirmed, we'll email you a prepaid USPS shipping label within 1 business day. The label is valid for 14 days. Pack your shoes securely, attach the label, and drop them off at any USPS location — no postage needed. Once we receive your shoes, we'll send you a confirmation email letting you know we've started working on them.

Round-trip shipping (USPS Ground Advantage) is a flat $20 per order, and we'll email you a prepaid label — no need to pay for postage separately. Prefer not to pay for shipping? Choose local drop-off & pick-up in Santa Ana instead, completely free.

We currently ship within the United States only.

Yes! You can drop off and pick up your shoes in person at our workshop in Santa Ana, CA, at no additional cost. We're also exploring drop box partnerships with climbing gyms in Southern California — stay tuned! To arrange a visit, contact us at support@gripino.com.

Our current turnaround time is 1 week from the day we receive your shoes. Shipping time is not included in this estimate. You'll receive a notification with your tracking number as soon as your shoes are on their way back.

Climbing shoes take a beating — and the rubber on the bottom wears down faster than the rest of the shoe. A half sole replaces just the front portion of the sole, where most of the wear happens. It's a cost-effective way to restore grip and performance without going through the pain of breaking in a new pair. If you notice the rubber thinning or losing traction on the front half of your shoe, it's probably time for a resole.

The rand is the rubber wrapping the front of your shoe — the part that takes the most abuse from toe hooks and edging. When it wears through, it compromises the fit and feel of the shoe. Most of the time, this shows up as isolated wear at the very tip, which we repair as a toe cap — our most common rand repair. If the wear extends across a wider area, we'll do a half rand replacement instead, covering more of the front section for a cleaner, more durable result. Note: a rand repair is always done alongside a half sole or full sole — the sole must come off first to properly access the rand.

We use Vibram rubber — trusted by professional resolers worldwide.

Sole: Vibram 7520 XS Grip 2 — 4mm
Rand: Vibram 7510 Grip — 1.8mm

Both compounds are specifically engineered for rock climbing, offering excellent friction, durability, and sensitivity.

In most cases, shoes can still be resoled even if they look rough. However, if the damage is severe enough that your toes are visibly exposed through the front of the shoe, a resole may no longer be possible. If we receive your shoes and determine they're beyond repair, we'll email you right away and issue a full refund minus the round-trip shipping cost. When in doubt, send them in — we'll take a look and give you an honest assessment.

Your satisfaction matters to us. If there's any issue with the quality of our work, contact us within 7 days of receiving your shoes and send photos to support@gripino.com. We'll make it right at no additional cost — whether that means a fix or a refund. We photograph every pair thoroughly before starting work, so we can address any concerns with full transparency.